Los Angeles

TRAVEL ASSISTANCE & CONCIERGE SERVICES IN THE USA 

HAVE YOU EVER FOUND YOURSELF ON AN UNFORESEEN SITUATION WITHOUT KNOWING WHAT TO DO?

What if this happens in the United States? Where the rules are different, where the schedules do not allow you to call home with guaranteed immediate response, and where the language barrier can multiply the complexity of a situation ... Welcome West is the solution!  We are a assistance and concierge service based in the United States in English and French. 

Available 7 days a week, without jet lag by phone, email and WhatsApp.

  • Flight delayed, canceled, missed?

  • Lost baggage?

  • Housing: Issue or delay?

  • Car rental problem?

  • Confirmation or booking?

  • Ticket, accident ?

  • Transfer request ?

We inform providers (hotel, Airbnb, car rental company, ...).

We follow up on your behalf and keep you posted.

We calling your accommodation and help with the resolution.

We help you with the rental company and / or a local garage.

We confirm your activities, last minute reservations.

We are your live interpreter or helping you with a document.

We book or confirm your transfer.

HOW TO START?

Choose the service that suits you best. Local Assistance available 7 days a week, or add our Concierge service. Leave with peace of mind, we will be discreet but always there when you need us!

If you are starting out in Los Angeles, why not take advantage of our Meet & Greet and a SIM card made in the USA (unlimited calls, SMS and internet).

Book now your Assistance and Concierge service which will start on the day of your departure to the US.

Before your departure, we invite you to send us the information of your stay (flights number, vouchers, ...). These information makes us easier to organize to help you. This avoid you from having to send them to us during your stay when it is not always practical. The more information we have, the more effective our help will be.

Enjoy your vacation, we're here to help you whenever you need!

Welcome i am Thomas

Belgian and Californian resident since 2014, I had the opportunity to help more than a thousand travelers from some of the largest European travel agencies.

I founded this help service based on this experience combined with many road trips in the US since 1988.

Please feel free to contact me I will be happy to answer you.

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LOCAL

Our Assistance and Concierge is available everywhere in the United States. Our offices are in California.

EXPERIENCE AND QUALITY

We are not a call center. Each request is handled in the United States by a local French-English speaking expert.

PRICE

From 90 $ (around 82 eur).

Olivier, Paris, France

My 89-year-old father was alone on vacation in New York. Thomas got him a better room.

Amandine, Puget, France

Thank you again Thomas for saving our RV holiday from the catastrophe.

Sophie, Wavre, Belgium

Our suitcases did not arrive in Austin with us. Thomas not only advised us but he also fully organized the follow-up and delivery of our suitcases 48 hours later.

CONTACT US

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